INFORMATION REGARDING REDUCED SERVICES DUE TO COVID-19:

For the protection of our clients, patients, and employees, Woodbine Animal Clinic has set the following protocols in place in response to the COVID-19 pandemic.

In an effort to keep the clinic as clean and infection-free as possible, we have enhanced normal cleaning and disinfecting protocols within our clinic focused particularly on our exam rooms and reception areas. We have hand sanitizer available at the front desk and encourage its use by both staff and clients.

In addition, we have made scheduling changes to try and limit the number of clients in the waiting room at one time. This means a reduction in clinic hours which will now be: Monday to Friday 8 a.m. – 5 p.m. (appt’s to end at 4:30 p.m.) and at this time, we are still open on Saturdays from 8 a.m. -1 p.m. with limited appointment times available.

We are currently ONLY scheduling appointments for sick or injured patients and emergencies. We are not scheduling annual exams, vaccine appointments, routine nail trims, spring bloodwork, or elective surgeries until further notice.

We are available for refills on medications, including parasite prevention products for most patients and food orders.

Please be aware that our suppliers are experiencing a much larger than normal demand and access to items may be limited. We are asking that requests be limited to a maximum of 2 months’ supply for medications and food. If you are low or can anticipate running out of medication and food in the next few weeks, please consider placing orders now so we can accommodate these refills sooner than later.

What should I do if I have been exposed to the coronavirus or have recently travelled while my pet needs care?

To assist us in continuing to serve our pet patients in need, we request that clients who have recently travelled, had any exposure to symptomatic or confirmed positive cases of COVID-19, or confirmed positive themselves not bring their pets in the hospital unless they are having a medical emergency.

If your pet is scheduled for an annual exam, a routine elective, or a non-urgent appointment, please call us to discuss scheduling at a later date. If it is determined that your appointment can’t be scheduled at a later date and it is necessary that he or she be seen sooner, please arrange to have a healthy family member bring your pet to the visit for you.

I have not been exposed to the virus (to my knowledge) or travelled recently, and my pet is scheduled for a visit or is sick.

If your pet is sick or injured and needs to be seen, we are open. We recommend you follow these simple steps:

• While in the waiting area, maintain distance between you and other clients and pets.
• Please limit visits to one person per pet to reduce the risk of exposure to others while in the clinic.
• If you need to pick up food or medications for your pet, please call ahead. If possible, paying ahead over the phone will expedite your visit and limit the time you need to spend in the clinic.
• Use a hand sanitizer as you enter the clinic.

At Woodbine Animal Clinic, we have various steps in place to help care for your pets in the event of more extensive closures:

Telemedicine – In the event that the clinic must close completely, due to staffing or other reasons, our veterinarians will be able to answer questions and provide advice to clients on a limited basis. Any patient that is deemed to require more care may be referred to an emergency facility.

Medications – In the event of a full clinic closure, prescriptions will be available for fulfillment at a human pharmacy, however, compounded medications may not be available in any form (transdermal gels, flavoured chews/liquids, etc). We realize some medications are critical and in the event of a complete closure we will make every effort to try ensure your pet doesn’t run out, but unfortunately, we can’t guarantee availability.

Prescription and non-prescription diets – Unfortunately, in the event of a full clinic closure, the availability of pet food is uncertain. Our webstore MAY be able to facilitate the delivery of food orders but there is no guarantee that this service will be up and running.

If you have any questions, please contact our office directly at 416-699-1175.

Stay safe and healthy during this time

Sincerely,

The Woodbine Animal Clinic Team.